Maintel

We aim to ensure every customer has a smooth and reliable experience when purchasing O2 or Virgin Media products through Maintel. Please review our return and refund guidelines below.

1. Returns

• Returns are accepted for defective, incorrect, or network-approved return-eligible products.
• Items must be returned within 14–30 days (depending on O2 / Virgin Media policy).
• Products must be in original condition with all packaging and accessories.
• Proof of purchase is required for all returns.

2. Refunds

• If payment was made, refunds are processed once the device is inspected and approved.
• Refunds follow the official O2 / Virgin Media refund policy.
• Refunds may take 5–10 business days depending on your payment method.
• Refunds are always issued to the original payment method.

3. Service Cancellations

• Contract cancellations follow O2 or Virgin Media’s official terms.
• Cooling-off periods apply only where permitted by network policy.
• Early termination fees may apply depending on the service plan.

4. Exchanges

• Faulty devices may qualify for an exchange if approved under warranty.
• All warranty claims follow O2 or Virgin Media device policies.

5. Non-Refundable Items

• Activated SIM cards or used airtime.
• Products damaged by misuse or unauthorized repairs.
• Services already activated unless covered under cooling-off rules.

6. Contact Us

If you would like to request a return, refund, or device exchange, contact our support team

For network-related issues, O2 or Virgin Media customer support may be required.